Salon and Spa Policies
Appointment Scheduling: We strongly suggest you pre-book your next appointment to assure your day and time preferences can be accommodated. We ask you to arrive prior to your scheduled service appointment time. Should you arrive late, it may be necessary to adjust or reschedule your services so as to not inconvenience our later guests.
Rescheduling: If your preferred service professional is unable to deliver service due to unforeseen circumstances (illness, weather, transportation, etc.), you will have the discretion to reschedule your appointment for a different time or to be placed with another available service provider. We suggest trying more than one of our professionals so that in this event, you already have an alternate in mind.
Cancellations/No Show: We require you to notify us at least 24 hours in advance if you are unable to keep your appointment. Less than 24 hour notice may result in a Cancellation Charge equal to the scheduled service charges. If you fail to show for your scheduled appointment without notice, it will result in a No Show Charge equal to the scheduled service charges. Multiple no-shows will result in a credit card needed to put on file to make future appointments.
Deposits: Deposits are required for some services and for parties of two or more. Deposits may also be required if there are frequent No Show or Cancellation occurrences. Deposits are refundable up to 24 hours prior to the scheduled service appointment time unless modified by other Agreements such as, but not limited to, Bridal Party and Group contracts. Deposits are non-refundable within 24 hours of the scheduled appointment time.
Payment: We accept VISA, MasterCard, Discover, American Express credit cards, debit cards, cash, checks, money orders, SpaFinder, SpaBoom and Spa Week Gift Cards. Returned checks are subject to the maximum allowable penalty by law. Payments in excess of service charges will be applied as store credit and not in cash nor as a credit card refund.
Tipping: Tips are not expected but are appreciated. We accept tips on behalf of our staff in the form of cash only. For your convenience an ATM is available on premises.
Returns: Product returns for hair care products will be accepted within 30 days of purchase with the original receipt. All other product returns have a 14 day return allowance. Appliance returns may need to be handled directly with the manufacturer. Credit will be applied as store credit and not in cash nor as a credit card refund. Gratuity: Gratuities are not included in prices except where expressly indicated.
Health Conditions: When scheduling your appointment, please advise us of any medical conditions, allergies or injuries that could affect your service. A doctor’s release may be required prior to performing certain services, such as massage.
Children: We gladly provide Hair Salon services for all ages. Day Spa services are available to guests 18 years and older only. Out of consideration for all our guests, minors are not permitted in the Day Spa. Limited exceptions for selected services may be granted only with the express agreement of David Alexander Salon and Spa owners and with signed parental consent.
Cell phones and Pagers: Out of consideration for all our guests, we discourage the use of cell phones and pagers in the Hair Salon. For the privacy and comfort of our Day Spa guests, electronic devices should be turned off while in the Day Spa.
Lost Items: David Alexander Salon and Spa assumes no liability for lost or stolen items.
Pricing and Policies: Treatments, services, packaging, products and prices are subject to change without notice. These policies may be changed at any time at the discretion of David Alexander Salon and Spa.
