APPOINTMENT SCHEDULING
We strongly suggest you pre- book your next appointment to assure your day and time preferences can be accommodated. We ask you to arrive prior to your scheduled service appointment time. Should you arrive late, it may be necessary to adjust your services or reschedule them so that our professionals can remain on time for their next clients.

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RESCHEDULING
If your preferred service professional is unable to deliver service due to unforeseen circumstances (illness, weather, transportation, etc.), you will have the discretion to reschedule your appointment for a different time or to be placed with another available service provider.

CANCELLATIONS
We require you to notify us at least 24 hours in advance if you are unable to keep your appointment. Less than 24 hour notice may result in a Cancellation Charge equal to the scheduled service charges.

NO SHOW
If you fail to show for your scheduled appointment without notice, it will result in a No Show Charge equal to the scheduled service charges.

DEPOSITS
Deposits are required for some services and for parties of two or more. Deposits may also be required if there are frequent No Show or Cancellation occurrences. Deposits are refundable up to 24 hours prior to the scheduled service appointment time unless modified by other Agreements such as Bridal Party and Group contracts. Deposits are non-refundable within 24 hours of the scheduled appointment time.

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PAYMENT
We accept VISA, MasterCard, Discover, American Express credit cards, debit cards, cash, checks, money orders, SpaFinder and SpaBoom Gift Cards. Returned checks are subject to a $35 NSF fee. Payments in excess of service charges will be applied as store credit and not in cash or as a credit card refund.

RETURNS
Product returns for any reason will be accepted within 14 days of purchase with the original receipt. Credit will be applied as store credit and not in cash or as a credit card refund.

GIFT CARDS
Gift cards are available for any denomination. Gift Cards may be purchased in person or over the phone by credit card. Gift cards are not refundable and not-redeemable for cash (including SpaWish, SpaFinder and SpaBoom Gift Cards). David Alexander Salon & Spa is not responsible for lost or stolen cards. Gift Cards expire 1 year from date of issue. Gift Cards are issued with a dollar denomination and will be honored up to that amount. If service prices change from the date of issue to the date of redemption, any difference will be due at time of service.

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GRATUITY
Gratuities are not included in prices except where expressly indicated.

HEALTH CONDITIONS

When scheduling your appointment, please advise us of any medical conditions, allergies or injuries that could affect your service. A doctor's release may be required prior to performing certain services, such as massage.

CHILDREN
We gladly provide Hair Salon services for all ages. Day Spa services are available to guests 18 years and older only. Out of consideration for all our guests, minors are not permitted in the Day Spa. Limited exceptions for selected services may be granted only with the express agreement of David Alexander Salon & Spa owners and with signed parental consent.

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CELL PHONES AND PAGERS
Out of consideration for all our guests, we discourage the use of cell phones and pagers in the Hair Salon. For the privacy and comfort of our Day Spa guests, electronic devices should be turned off while in the Day Spa.

LOST ITEMS
David Alexander Salon & Spa assumes no liability for lost or stolen items.

PRICING AND POLICIES
Treatments, services, packaging, products and prices are subject to change without notice. These policies may be changed at any time at the discretion of David Alexander Salon & Spa.

 

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